16
Oct
07

2007 Annual U.S. GQRS Results

FMC is now at 1405 TGW, placing us statistically equal to Toyota’s performance and closing in on Honda. FMC has improved from 2006 full year at a rate of 11%, which exceeds the survey average improvement of 2%. Congratulations to the teams across the globe that were able to deliver this success — forward model teams delivered improved designs, launch teams delivered improved quality during the launch, current model teams solved problems eliminating TGW in the plants, and suppliers delivered improved components. FMC Customer Satisfaction at 76% is up 2 percentage points when compared to the 2006 U.S. GQRS Annual data. Industry average Customer Satisfaction shows no change – the survey average is 77%. FLM met both the Customer Satisfaction target of 76% and the TGW target of 1400 for 2007 MY. FLM performance continues to be statistically equivalent to Toyota and is only 0.061 troubles per vehicle behind the front runner Honda. The Electrical PD Function is the best in class in TGW outperforming all OEMs. Five FLM vehicles are segment leaders in GQRS for either TGW or Customer Satisfaction or both. They are:

Mustang Shelby — TGW leader Sports Car Segment
Milan — TGW Leader CD Car Segment
Crown Victoria — TGW Leader D/E Car Segment
Mark LT — TGW and Satisfaction Leader Light Duty Full Size Pickup Segment
E-Series — Satisfaction Leader Full Size Bus/Van Segment

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